Inspiring Enchantment & Illumination with Tarot & Intuitive Guidance

Yesterday’s outage

Sorry for yesterday’s disruption, especially on such an important day.

Unknown thousands (judging by the hundreds and hundreds of posts in the basically impotent Blogger Help Groups) were blocked from using their blogs due to some internal algorithm from Blogger that supposedly detects spammer blogsites. Yeah, my blog really fits this profile. Even after clicking on an email link to verify that we were legitimate, we were shut out until we could be “reviewed.”

It was interesting to discover that there is NO tech support contact information for Blogger. All anyone can do is post in the Help Group. Not even an email address. This is the future, folks: Faceless anonymity, no personal contact, no accountability and no recourse.

Needless to say, it was a major drag, and of course a disaster for journalists, teachers, service groups, etc. whose livelihood is through their blogs. Meantime, Blogger is pretending that it was only a small blip. For almost 18 hours of down time, they ignored the screams for help and are still calling it “a few” people. Sorry, but thousands of users were locked out.

If this ever happens again, you will be finding me on WordPress or Typepad or some other host. I’ll do my best to let you know.

Again, my apologies. I’m just glad to be back. For now.

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  • August 2, 2008, 11:05 am quirkyknitgirl

    Come to Wordpress, it’s awesome over there. 🙂 Seriously, though, that is really bad customer service on the part of blogger. There is no reason not to have contact email or some sort of support ticketing system set up to address this–sending people to a Help forum is just bad customer service.

  • August 3, 2008, 7:35 am Beth Owl's Daughter

    I know! I know! Can you believe it??
    It sure didn’t used to be that way.

    I am not as crazy about Wordpress, because I can’t do some of the customizing that I can here (or if I can, I haven’t figured out how, yet).

    But we shall see!

    Hey thanks for stopping by! I like your blog, and I hope you’re feeling better! 🙂